It is easy to make a conference attendee happy!
We are not talking about profound happiness here, but rather a pleasant atmosphere where strangers meet, such as at a conference. Imagine you are an attendee, arriving at the venue full of excitement, and the first things you encounter are: a dull, blank stare; hands buried deep in pockets; and no one making any effort to greet you or offer assistance.
The first impression is ruined, and you are now primed to notice every negative detail. Use the tips below to brief and motivate your front-desk staff just before the conference begins to avoid this entirely preventable scenario.
- You get back what you put out. In other words: a welcoming smile (hands OUT of pockets) and a direct greeting break the ice. Even if something goes wrong or takes a little longer, your guests will remain relaxed.
- Unattended computers and staff standing around idly behind the counter make a poor impression when the queue is growing. Please ensure all available resources are scheduled for peak times.
- Avoid sending conference attendees from pillar to post by ensuring everyone knows exactly who is responsible for what.
- “I have no idea” is a complete no-go. However, it is perfectly acceptable to politely explain that you will look into it and provide the answer at an agreed-upon time.
- It should go without saying, but experience proves otherwise! All conference staff and volunteers should maintain a neat appearance. A strict dress code may not be necessary, but dirty sneakers, baggy trousers, and revealing clothing are off-limits.
- Arguments at the counter—like “Who lost the stapler?”—are none of the attendee’s business. Stay professional!
- Please also check that all equipment is in working order. It is not enough for the printer to be next to the computer; make sure it is connected and the driver is installed.
We wish you every success with your next event.
The Converia Team
